At Remy Textures, we value your satisfaction and aim to provide you with high-quality products. If for any reason you are not fully satisfied with your purchase, please review our Returns & Refund Policy below.
Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
- Certain products such as personal care items or customized products may not be eligible for returns for hygiene and safety reasons.
Return Process
- To initiate a return, please contact us at [email protected] with your order details and reason for return.
- Once your request is approved, you will receive instructions on how to return the item.
- Customers are responsible for the shipping cost of returning the product unless the return is due to a defective or incorrect item.
Refunds
- After we receive and inspect the returned product, we will notify you of the status of your refund.
- If approved, your refund will be processed in the form of cash reimbursement at the time of return collection or an equivalent method communicated to you.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, contact us at [email protected] with details.
Non-Returnable Items
- Products damaged due to misuse or negligence.
- Items not returned in their original packaging.
- Products marked as “Final Sale” at the time of purchase.
Delayed or Missing Refunds
If you have not received your refund within the communicated timeline, please contact us at [email protected] for assistance.
Contact Us
For more details or assistance regarding returns and refunds, please reach out to us at:
Email: [email protected]